Providing a good link between your sales and customer support systems can improve the service you give your customers. What your agents really need is up to date information. This extension for Easy Digital Downloads and Freshdesk provides a FreshPlug that means your agents always have the information they need.
It provides a FreshPlug that automatically shows on Freshdesk ticket screens, and lists customers’ recent orders so you can see what items they’ve ordered and when. You can link straight from Freshdesk back to the order within WordPress if you need detailed information.
The information also integrates with the Easy Digital Downloads Software Licensing extension to show relevant license information alongside purchases, including the license code, status, expiry / renewal date, and the list of licensed sites.
Setup is easy – simply copy and paste the dedicated FreshPlug code from the plugin settings into your Freshdesk account and you’re off.