The Easy Digital Downloads Freshdesk integration is simple to set up. Here’s what you’ll need:
- The Easy Digital Downloads / Freshdesk integration plugin
- A Freshdesk account – all of their plans support custom FreshPlugs
Step 1 – Installation
Install & activate the Easy Digital Downloads / Freshdesk plugin as you would any normal plugin. If in doubt – check out the the plugin installation article in the WordPress Codex.
Step 2 – Generate your unique FreshPlug code
Your unique FreshPlug code is automatically created for you. Simply head over to the plugin settings – you can find them on the main Easy Digital Downloads settings page, under the new “Freshdesk” tab.
To activate the FreshPlug on your account:
- Log into your Freshdesk account
- Head to the admin area, and click on Integrations under Helpdesk Productivity.
- Click on the FreshPlugs tab, and choose New FreshPlug
- Enter a Name and Description that suit you
- Copy and paste the code from the plugin settings screen
Step 3 – Test!
Find a ticket from a customer, and you should see their order information pulled through into the Freshdesk sidebar automatically!