The Easy Digital Downloads Freshdesk integration is simple to set up. Here’s what you’ll need:

Step 1 – Installation

Install & activate the Easy Digital Downloads / Freshdesk plugin as you would any normal plugin. If in doubt – check out the the plugin installation article in the WordPress Codex.

Step 2 – Generate your unique FreshPlug code

Your unique FreshPlug code is automatically created for you. Simply head over to the plugin settings – you can find them on the main Easy Digital Downloads settings page, under the new “Freshdesk” tab.

To activate the FreshPlug on your account:

  • Log into your Freshdesk account
  • Head to the admin area, and click on Integrations under Helpdesk Productivity.
  • Click on the FreshPlugs tab, and choose New FreshPlug
  • Enter a Name and Description that suit you
  • Copy and paste the code from the plugin settings screen

Step 3 – Test!

Find a ticket from a customer, and you should see their order information pulled through into the Freshdesk sidebar automatically!



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